Frequently Asked Questions (FAQ)
How much do you charge?
I only require a one (1) hour minimum at a flat rate of $20.00 during our regular business hours (Monday – Friday from 7 a.m. to 6 p.m. & Saturdays 8 am to 3 pm). Billing begins when I arrive at your home or office or at the location of the first errand on your list.
What areas do you work in?
Currently, New Tampa, Wesley Chapel, Lutz & Land O’ Lakes areas.
Can I meet you before I hire you?
Yes! I actually prefer to meet with all of my clients before I start to work for them. I can answer any questions and talk about your needs in more detail. Whatever works for you!
What is your cancellation policy?
I would require 24 hours’ notice. Notification may be done via e-mail or telephone. If notification is not received, you will be charged a $20 cancellation fee.
If I use your service, do I have to make a commitment or become a member?
No! Just the one-hour minimum. Some clients may use my service on a one-time basis for immediate tasks and errands. Some clients may only require my service on an occasional basis. Others may utilize my service on a regular daily, weekly, or monthly basis.
What if an errand goes longer than planned or goes after 6 pm?
It happens. In the case that I might be out checking things off your list and think I might go past the agreed time or into over – time, I will call and ask you if you would like me to complete the errands. It will be your call whether to incur an overtime charge or to roll errands over to another day.
How do I pay for your services?
ETA (Executive Task Assistants) accepts Visa, Mastercard, PayPal. You will be invoiced on a weekly or bi-weekly basis (as you prefer) via email for services rendered during the previous week, and payment is due within five (5) days. Payment can be made easily online, and your invoice will include a link to where payments can be made.
What if I need ETA (Executive Task Assistants) to purchase groceries or pay other vendors?
If your errands will require ETA to make payments to vendors (for example, buying groceries, picking up dry cleaning, going to the post office, etc.), you have the option of providing ETA with cash in advance or ETA advance the costs and bill them back to you, subject to payment of a $5.00 convenience fee on your weekly invoice.
What if I need ETA (Executive Task Assistants) in fewer than 24 hours?
I am happy to accommodate you as quickly as possible. Bookings made on an emergency basis (less than four (4) hours’ notice) will be charged at $25/hour.